Bowery Capital > Podcasts  > BC Startup Sales Podcast – Building Your Initial Customer Success Team with Allison Pickens (Gainsight)

BC Startup Sales Podcast – Building Your Initial Customer Success Team with Allison Pickens (Gainsight)

initial customer success teamBuilding your initial Customer Success team can be challenging and time consuming without understanding how to properly execute and manage the process. This week on the Bowery Capital Startup Sales Podcast, we are joined by Allison Pickens, the VP of Customer Success and Business Operations at Gainsight, who sheds some light on exactly how she setup and manages the Customer Success team at Gainsight. For those of you that don’t know, Gainsight provides a Customer Success software solution and also manages a community of Customer Success leaders.

Today, Allison spoke with us about all the do’s and don’ts of establishing a Customer Success team. In the episode, we cover how to define CS, when the right time is to create a customer success team, how to manage your first CS hire, and even some common pitfalls to look out for. We also discuss the goals of Customer Success and how it should fit into a company to maximize it’s positive impact.

We hope you enjoy learning how to “Build your Initial Customer Success Team”. For even more information on Customer Success, visit Allison’s blog where she posts weekly on the topic!

Loren Straub
Loren Straub
Loren is a Principal at Bowery Capital based in New York. Prior to joining Bowery Capital, Loren was an Associate in the Investment Banking Division at Goldman Sachs where she participated in a number of equity, debt and M&A transactions, predominantly in the enterprise software and internet sectors. Prior to Goldman Sachs, Loren worked at Groupon in the Corporate Finance Division where she built and led the initial Investor Relations department and subsequently ran Financial Planning & Analysis for the company’s 12 countries in APAC. Loren started her career at Activision Blizzard in the Investor Relations department. Loren has a B.S. in Communication from Boston University.