Reba Cox joins the Bowery Capital Startup Sales Podcast to share her experience as a buyer from organizations like MongoDB, Philips, and ESAB. Topics include 1) what procurement actually does behind the scenes 2) negotiating price vs value with procurement 3) why procurement will never be your champion and strategies to keep them from becoming a blocker.
This week, the Bowery Capital team hosted Brian Kelly, CEO at Kissmetrics, to discuss “Optimizing New Product Launches.” Kissmetrics is a behavioral analytics and engagement platform that was built to help marketers and product teams increase conversions, drive engagement and grow retention. Over 900 companies, like Unbounce, SendGrid, Outbrain, Lucid Software, and more use Kissmetrics to quickly identify and take action on roadblocks across their growth cycles.
In our episode today, Brian joins the podcast to discuss ways for companies to optimize new product launches, something Kissmetrics recently did with their release of “Kissmetrics Campaign” and the rollout of their Customer Engagement Automation platform. He discusses how the company goes from ideation stage to the actual release of a new feature or product, and explains that in this process he relies heavily on feedback from customers. Kissmetrics’ latest product launch was a big paradigm shift, from the analytics side to the engagement side, so he explains how first important it was to get internal buy in from team members. After getting buy in, the company prioritized teaching team members as much as possible about the product, and held internal lunch and learns which included getting and giving demos and going through non formal certifications. This continues to be one of the foundational elements to optimizing new product launches. Next, Brian focused on how to roll out the product externally. An early adoption beta program allowed Kissmetrics to have a constant feedback loop at the earliest possible stage and helped them optimize features, functionality and design of the product for users. When it was time to figure out pricing, Brian stressed the importance of making pricing models easy to understand as prospective clients can get fed up if pricing is too complex. Brian wrapped up by explaining that getting feedback from prospective users outside of your company on features and products is crucial.
If you liked “Optimizing New Product Launches” and want to read more content from the Bowery Capital Team, check out other relevant posts from the Bowery Capital Blog. If you haven’t already, subscribe to the podcast to get all our new content each week!
Jonathan Cochrane (VP Operations, SaaSOptics) joins the Bowery Capital Startup Sales Podcast to discuss 1) how being able to adapt your demo on the fly leads to sales 2) why trying to show all your product features is like a terrible first date and 3) what he looks for when teams present vendors to him for budget approval.
Chad Wonderling (Chief Accounting Officer, Salesloft) joins the Bowery Capital Startup Sales Podcast to discuss 1) what is a CAO and how is it different to other finance roles, 2) what makes an outbound email stick out, 3) how to use LinkedIn to build relationships with prospects, and 4) why sales is a lot like dating.